FAQs

FREQUENTLY ASKED QUESTIONS

We have tons of satisfied customer all around the world that can testify our store's legitimacy. 

You can easily find our reviews on Facebook Reviews or on Loox Reviews.

Aside from that, we have a bunch of happy customers who post their products on our Facebook comment section

If you wish to know more, contact us at info@irezumiempire.com.

We custom make every order in-house. Please allow 2 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code.

Yes! If you have an address, we'll ship there - regardless of where you are in the world! 

FREE :)

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via email and SMS. You can then use that code to track exactly where your order stands. Alternatively, you can track your order 17track. 

This is normal - don't worry! Every order placed on our store is custom made in-house. A tracking code will not be sent right away. Please allow 2 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via SMS text and/or email.

If you have any questions, please email info@irezumiempire.com. and we will get back to you as soon as we can!

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you.

If you are in need of an exchange or return, please refer to our Return Policy first then contact info@irezumiempire.com to confirm the appropriate action to take.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at, info@irezumiempire.com within 7 days from receipt of your order. We will immediately issue you a refund within 1 to 2 business days. 

No problem! If you need a new size, message us on Facebook or contact us at info@irezumiempire.com. Our policy lasts 07 days. If 07 days have gone by since the original purchase date, unfortunately we cannot offer you an exchange. Exchanges for a new size can be made once upon request.

To be eligible for an exchange, your item must be unused and in the same condition that you received it (subject to shipping cost)

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to make and ship every order as soon as we can. If we have not yet made or shipped out your order, then we can easily cancel your order for you.